Proctor and Matthews Ltd is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information You Provide to Us
When you contact us by email or other means, we may collect your name, email address, and any information you choose to include in your message. We use this information solely to respond to your enquiry.
We do not share your personal information with third parties unless:
• it is necessary to respond to your request,
• we are legally required to do so, or
• you have given us your explicit consent.
Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your visit. This includes:
Behavioural Data
• Search terms entered on our website
• Pages visited
• Time spent on each page
• Referring websites or links
Technical Data
• Browser type and version
• Device type, operating system, and screen resolution
• IP address (anonymised where possible)
Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information in an anonymised form.
We have configured Google Analytics to:
• anonymise IP addresses where supported,
• retain data for no longer than 38 months, and
• use the data only for statistical and analytical purposes.
You can opt out of Google Analytics tracking across all websites by using Google’s opt-out browser add-on.
How We Use This Information
We collect and use information to:
• understand how our website is used,
• monitor and improve website performance and content,
• ensure the website remains relevant and useful to visitors,
• maintain the security and integrity of our systems.
We do not use this information to identify individual users.
Cookies
We use cookies and similar technologies to:
• enable core website functionality,
• analyse website traffic,
•improve user experience.
Where required by law, we will ask for your consent before placing non-essential cookies on your device. For more information, please see our Cookie Policy.
How We Keep Your Data Secure
While no method of transmission over the internet is completely secure, we take appropriate technical and organisational measures to protect the information we process, including:
• Encrypting data in transit using Secure Sockets Layer (SSL)
• Hosting our website on secure servers provided by Amazon Web Services (AWS) within the European Economic Area (EEA)
• Restricting server access by IP address
• Using firewalls to limit inbound traffic
• Controlling access to company email accounts
• Enforcing strong passwords and two-factor authentication (2FA) where possible
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your Rights
If you are located in the UK or European Economic Area, you have rights under the UK GDPR and EU GDPR, including the right to:
• access the personal data we hold about you,
• request correction of inaccurate or incomplete data,
• request deletion of your personal data,
• object to or restrict processing of your data,
• withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
Data Controller
For the purposes of applicable data protection legislation, the data controller is:
Proctor and Matthews Ltd
7 Blue Lion Place
237 Long Lane London
SE1 4PU
United Kingdom
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised “Last updated” date.
We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: info@proctorandmatthews.com
Telephone: +44 (0)20 7378 6695
Post: Proctor and Matthews Ltd 7 Blue Lion Place 237 Long Lane London SE1 4PU
The policy was updated in February 2026.